Rates
Fees reflect scope, queue count, and whether delivery is a fixed review or an ongoing briefing cadence. Exact quotes follow a short intake call.
Fixed engagement fee from THB 85,000
A structured review of how your service desk measures volume, SLA, backlog, and agent load — ending with a redesigned leadership pack your managers can defend in Monday meetings.
Typical duration: 3–5 weeks. Format: On-site or remote engagement.
Monthly retainer from THB 28,000
A standing weekly pack that turns ticket volume, SLA posture, and escalations into a short narrative your director can read before the stand-up.
Typical duration: Ongoing, weekly cadence. Format: Retainer delivery.
From THB 45,000 per scorecard family
Scorecards that show first response, resolution, and breach risk by queue — with definitions your agents and managers share.
Typical duration: 2–3 weeks. Format: Fixed-scope design project.
From THB 18,000 per monthly narrative
Monthly narratives that explain why volume or severity shifted — not just charts of tickets closed.
Typical duration: Per month or single study. Format: Monthly series or one-off deep dive.
Fixed engagements usually invoice 50% to schedule and 50% at handoff. Retainers invoice monthly in advance. Deposits and refund terms are described on our refund page.